About NASA SEWP VI
The NASA SEWP (Solutions for Enterprise-Wide Procurement) program, pronounced "soup", provides the latest Information Technology, Communication, and Audio-Visual (ITC/AV) solutions and services to all Federal agencies and their approved contractors. Created in 1993, SEWP I was the first Government-Wide Acquisition Contract (GWAC) in federal acquisition. SEWP has evolved over 30 years to meet customer needs, and SEWP VI adds full IT service solutions alongside products. The program is self-funded through a 0.34% usage fee and supports more than 50,000 orders a year.
iLabs holds a SEWP VI contract as part of this multiple-award Government-Wide Acquisition Contract (GWAC). iLabs holds a Category C contract. Category C covers IT services scoped to an individual mission, program, or project, where any products are included only in support of the service. Typical iLabs Category C work includes custom application development and modernization, operations and maintenance, DevSecOps, cloud migration and hosting support, cybersecurity services, data and AI solutions, and low-code platform work. To confirm whether a requirement is in scope, send an overview or bill of materials to help@sewp.nasa.gov.
A.1.13 Fair Opportunity and Requests for Quotes
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.
If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if: (1) all such items are clearly marked as not yet available on their SEWP contract; and (2) the contractor submits a technology refreshment request to add those products to their contract.
If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.
Unless the RFQ specifically allows for partial quotes, the contractor must respond fully to all requirements specified in the RFQ.
When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.
When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.
How to Obtain a Quote
- Use the SEWP Quote Request Tool (QRT) at www.sewp.nasa.gov and select Category C, or include iLabs as a suggested source.
- For market research, pre-RFQ questions, or a capabilities discussion, contact the iLabs SEWP Program Manager directly (contacts below).
- iLabs responds through the QRT as required by the Contract Holder User Manual. Every quote states its validity period, and iLabs honors any order placed within that period.
- Quoted labor rates and services never exceed the prices in the SEWP Database of Record (Attachment F) at the time of the quote.
| Contact | Role | Phone | |
|---|---|---|---|
| Madhan Subramanian | Program Manager, quotes and sales | madhan@ilabs-inc.com | 913-481-6664 |
| John Moore | Deputy Program Manager | John.Moore@ilabs-inc.com | 913-601-0220 |
Ordering Process
Each agency defines its own internal process and forms for Purchase Requests (PR) and Delivery Orders (DO) issued against a SEWP contract; the NASA SEWP Program Management Office (PMO) does not issue DOs. Typically an end user identifies a requirement and generates a PR.
The PR and funding information go to the agency's procurement office, which issues the DO. Any valid Federal agency DO form and number may be used. The SEWP PMO reviews, processes, and tracks issued DOs and forwards them to the Contract Holder.
Agency Contracting Officers are responsible for any agency-specific policies on ordering through GWACs. SEWP does not require agencies to use intermediary procurement offices unless their own internal policies direct it.
Any modification to an order must also route through the SEWP PMO.
Order routing: Send all orders and modifications to the SEWP PMO at sewporders@sewp.nasa.gov, referencing iLabs contract 80TECH26D0372. Orders sent only to iLabs cannot be accepted until the PMO processes them.
Installation, Warranty, Support, and Post-Delivery Policy
| Topic | iLabs policy |
|---|---|
| Service start-up | iLabs contacts the ordering agency's CO and COR within 2 business days of order receipt to schedule a kickoff and confirm staffing, deliverables, and security onboarding. |
| Installation and deployment | Software or configurations delivered under a service order are deployed per the order's statement of work and the agency's change management process. |
| Warranty | Deliverables are warranted to conform to the order's acceptance criteria. Defects reported within the warranty period stated in the order are corrected at no additional cost. Any third-party software or hardware included in support of a service carries the manufacturer's standard warranty, passed through to the Government; extended warranty is available when quoted as a separate line item. |
| Technical and software support | Support hours, service levels, and escalation paths follow the order's statement of work. Absent order-specific terms, iLabs provides support Monday to Friday, 8:00 AM to 5:00 PM Central Time. |
| Post-delivery issues | Contact the iLabs SEWP Program Manager or Deputy Program Manager listed below for any issue after delivery or acceptance. |
Troubleshooting a Problematic Order
Escalate in this order. Include the agency order number and SEWP contract number 80TECH26D0372 in every message.
| Step | Who | Contact |
|---|---|---|
| 1 | Contact the iLabs SEWP Program Manager | Madhan Subramanian, madhan@ilabs-inc.com, 913-481-6664. Response within 1 business day. |
| 2 | If unresolved, contact the iLabs SEWP Deputy Program Manager | John Moore, John.Moore@ilabs-inc.com, 913-601-0220. |
| 3 | If still unresolved, contact the NASA SEWP PMO | help@sewp.nasa.gov, (301) 286-1478, Mon to Fri, 7:30 AM to 6:00 PM (ET). |